Man uses his phone to manage his business's social media accounts.

Does My Business Need to Be on Social Media?

By: Lidia Hartle

Social media has become an integral part of our daily lives. It’s where we connect with friends and family, share our thoughts and experiences, and consume news and entertainment. But social media isn’t just for personal use; it’s also a powerful tool for businesses. In fact, having a social media presence is almost essential for businesses of all sizes. Why? Let’s take a look at just a few of the reasons why your business might benefit from being more social.

You can reach a wide audience, without a big advertising spend.

Social media platforms have billions of active users – a number that’s only growing. By establishing a presence on social media, businesses can tap into this massive audience and reach potential customers they may not have been able to reach otherwise. This is especially true for businesses that are just starting out and don’t have a large marketing budget. Social media allows them to promote their products or services to a wide audience at a low cost.

Even better? While it seems almost everyone is on social media these days, it can at times be a very niche environment. People that share similar likes and interests tend to gravitate to each other online in special forums, chat rooms, and groups. That means that if you are trying to reach a very particular group of people with your specific products and services, they might already be gathered together for you!

Social media allows businesses to build strong brands – with direct links to purchase.

Having a strong social media presence can help businesses build their brand and reputation. By consistently posting engaging content, interacting with followers, and responding to comments and messages, businesses can establish themselves as authorities in their industry and build trust with their audience. This can lead to increased brand recognition and customer loyalty.

And because people are engaging in social media online, it means they can click to your website directly from Facebook, Instagram, Twitter, and more. Social media can be a powerful driver of website traffic and sales. By including links to their website in their social media posts, businesses can encourage followers to visit their site and potentially make a purchase.

Additionally, social media platforms offer a range of advertising options, such as sponsored posts and paid ads, which can be targeted to specific audiences based on their interests, demographics, and behavior. This can lead to increased conversions and revenue for businesses. The cost-per-click (what it will cost you to have one user click on your ad and land on your website) is a lot more affordable and customizable than traditional advertising platforms.

You’ll be positioned to always be on top of industry trends, what your competition is doing, and how you can improve customer service.

Social media provides businesses with a valuable source of information about their industry and competition. By following other businesses in their industry, businesses can stay up-to-date with the latest trends and best practices. Additionally, social media allows businesses to monitor what their competitors are doing and adjust their own strategies accordingly.

Social media can also be a powerful tool for customer service and engagement. By responding to customer comments and messages in a timely and helpful manner, businesses can show their customers that they value their feedback and are committed to providing excellent service. This can lead to increased customer satisfaction and loyalty.

Consumers take to social media to vent their frustrations or to advocate for a product they really love. Be a part of the conversation! You’ll know the second something needs to be improved, allowing you to adapt quickly and address the issue proactively.

If you’re wanting to reach a wide audience, build your brand and reputation, increase website traffic and sales, stay up-to-date with industry trends and competition, and improve customer service and engagement, then what are you waiting for! It’s time your business gets on social media.

If you’re not sure where to start, our team of Propellers can get you up to speed! We have the designers to make sure your social profiles stand out from the rest, the writers to make sure you’re delivering the content people want, and the strategists to make sure it all benefits your bottom line. By defining your goals and target audience, creating engaging content, and consistently monitoring and adjusting the strategy, we help businesses make the most of their social media presence. Say hello to get started!